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Please note that over
the forthcoming holiday period
all EPO sites will be closed from 24 December
2018 to 1 January 2019 inclusive
. This will affect fee processing as

  • Replenishments
    will continue to be automatically credited to your deposit account, provided the
    deposit account number is correctly quoted in the reference field of the bank transfer
    (e.g. “replenishment 28XXXXXX”, “repl28XXXXXX” or
    “deposit 28XXXXXX”). If this information
    is missing, the replenishment will be processed manually as from 2January
  • Your replenishments,
    pending orders and payment plan will continue to be visible in the Online Fee
    Payment tool. However, no debit orders will be effectively booked during the
    EPO closure period.
  • Year-end closing is
    expected to be completed by 10 January
    , by which date all debit orders submitted up to 31December 2018 should
    have been effectively booked.