http://www.epo.org/service-support/updates/2020/20201211.html
Content reproduced from the Website of the European Patent Office as permitted by their terms of use.

Please note that our offices will be closed over the holiday period from 24 December to 1 January 2021 inclusive.

They will open again on 4 January 2021.

From 28 December to 30 December 2020 our User Services will offer basic support.

During this time, due to systems maintenance, User Services are only reachable by phone during business hours; enquiries can neither be sent via the contact form, nor directly via email.